Dearborn Launches New ‘Residential Services’ Dept.
February 18th, 2009
- Read the State of the City Speech by clicking: state-of-city-address-feb-2009.doc
Dearborn’s Building and Safety Department, long a lightning rod for criticism, will be undergoing a major reorganization to better serve the needs of residential and business customers, Mayor John B. O’Reilly, Jr., announced Wednesday night during his State of the City Address.
“For a long time now I’ve felt that we haven’t been meeting our service goals with regard to our Building and Safety Department,” O’Reilly said. “Despite our employees’ best efforts, they’ve been undermined by a structure that just didn’t work.”
The mayor said the reorganization will be built around residential customers and business customers.
“For too many years we’ve blended these groups together despite their distinct needs, frustrating everybody,” O’Reilly said.
So under the mayor’s new plan, a new Residential Services department will be created to offer current and new residents the services “they require to maintain and improve their properties,” he said. The leadership of the Dearborn Area Board of Realtors also provided valuable feedback to the city about the new system.
“Our goal is to give (residents) the time and attention they deserve using the tools and processes that will make it much more convenient to do business with us,” O’Reilly said. “We’ve already made a major improvement for those selling or buying a home in Dearborn. Through new technology, we’ve converted hard-to-read and often confusing inspection reports to reports that are clear, printed and produced on the spot.”
O’Reilly said the new technology in the Residential Services department will be linked to the city’s scheduling system to dispatch inspectors more efficiently. The technology also will be tied to the city’s record system so that the city will always have “complete and clear documents to eliminate confusion and misunderstanding. We won’t end up with missing or lost documents,” O’Reilly promised.
An important focus of the new Residential Services department will be on the city’s Neighborhood Stabilization program, which since May 2008 has been purchasing marginal or undervalued foreclosed homes with the intention of reusing the property in ways that bolster the surrounding area. Dearborn will receive $2.4 million in federal neighborhood stabilization funding in 2009 to continue this work.






When is a full day of kindergarten school class better than a half day of class?